Support Operations

The Support Operations team consists of eight distinct departments with diverse functions and talents.

We provide:

  • maintenance service requests, emergency response, and BAS monitoring
  • landscaping, snow removal and grounds maintenance
  • inventory procurement and stockroom management

Thanks to our talented and dedicated staff, the Support Operations team is known as a first-in-class quality service organization providing helpful, friendly service and being experts in each of our distinct areas of operation.

Employee watering a large pot of flowers outside an academic building.

Contacts

Dave Nelson

Dave Nelson, Director
E: david.nelson@rochester.edu
P: (585) 276-4263

Amy Mirabella

Jazzmin Monroe

Karen Koenig

Kim Lonon

John McIntyre

Documents and Forms

FAQs

Common questions and answers from Support Operations departments. For a complete list of FAQs, please visit the individual department pages.

The Customer Service Center is generally staffed with four Customer Service Representatives who are responding to and dispatching your requests as they come in. The Customer Service Center processes approximately 10,000 calls for service every month and the busiest hours of the day are between 5am-9pm. Each call takes an average of 60 seconds to process. There are times of peak demand or when pending emergencies may take precedence over routine calls and it is at these times that you may be asked to hold on the line. We continue to do our best to keep your wait to a minimum and appreciate your patience and understanding.

There are two ways.
The first is to search through our Online Parts Catalogue
The second is to search through Famis on the Parts screen.